Customer Service Representative

JOB TITLE:              Customer Service Representative 

RATE:                         $17-20 per hour 

JOB TYPE:                Full-time (Mon.- Fri.)

REPORTS TO:          Customer Service & Marketing Manager 

LOCATION:               Lanham MD (non-remote position)


Company overview

Miche Beauty is a beauty company focused on providing high-quality, innovative hair & body products. We manufacture our own products in-house and run a fast paced company.

Job Summary

We are looking for a friendly, outgoing and dedicated customer service specialist to provide exceptional front-line information, support and solutions to Miche Beauty customers and partners. While we do have fun at Miche Beauty, the right person will be focused, hardworking and reliable.


Required Skills/Abilities

  • Has excellent grammar, verbal and writing skills
  • Enjoys interacting with people on a daily basis
  • Goes the extra mile to provide a WOW customer experience
  • Enjoys being on camera
  • Communicates intelligently
  • Punctual
  • Tech-savvy
  • Familiar and proficient when working with social media platforms such as Instagram, Youtube, Twitter, Facebook, etc.
  • Has a willingness to work in a fast-paced environment, sometimes under pressure, with a high level of professionalism
  • Must have a positive, solution-based attitude
  • Enjoys contributing ideas and sharing thoughts, while working
  • Must be VERY organized and detail-oriented
  • Must be willing to learn and be open to constructive criticism
  • Works independently but seeks guidance when needed

Duties/ Responsibilities

  • Answer all incoming customer requests & inquiries via email, phone, chat and customer product pickup: efficiently, courteously, and professionally
  • Assist customers in generating immediate and exceptional solutions to existing and potential problems
  • Forward/Tag important email communications to the appropriate department (i.e. Sponsorship requests, interview requests, Collaboration requests, etc.)
  • Process customer order inquiries
  • Accurately answer payment and general account inquiries
  • Process Customer Refunds and/or Returns
  • Create additional work documents as needed (Customer satisfaction survey, email templates, etc.)
  • Reply to Comments on all social media platforms
  • Build and nurture customer and follower relations across all social media platforms, continuously work to improve the brand’s engagement while maintaining or exceeding growth goals.
  • Lead & coordinate the Miche Beauty salon program and live video sessions.

Education and Experience

  • High School diploma required; Associates or Bachelor’s degree in related field preferred
  • Two (2) + years of customer service experience required
  • Knowledge of natural/curly hair care preferred

To apply: Please send your resume and cover letter to