Frequently Asked Questions

Yes! We use a combination of both natural and raw ingredients from nature in all of our products. All of our products are cruelty free, silicone free, paraben free, sulfate free, etc. 

Yes! Since our products contain natural ingredients, they are safe for children. However, since we use natural nut butters and oils in our products, be sure to review our ingredients & perform a patch test to make sure your child doesn't have an allergy to any ingredients we use.

We use natural fragrance oils, essential oils, and some safe synthetic fragrances that are phthalate-free.

While both deep conditioners are moisturizing to your hair, Indulge does not contain any protein and is recommended for dry, thirsty hair.  Strengthen is a protein/moisture balancing deep conditioner that will leave your hair feeling stronger and hydrated the same time. Strengthen can be used weekly or alternated with Indulge

Our team is working hard trying to ensure that all of our new products are made with love, care and attention to detail. We are currently testing new products and will send an email notification once it is released.  

All of our sales our spontaneous. Please make sure you are signed up to our email list, so you don’t miss out on any sales or promotions in the future.  

We currently sell our products on our website here and a few select retailers.

Yes! Our products work great on all textures, especially tighter (4c) curls/coils. 

Yes! Our products work on all textures from loose waves to tighter curls. However, we do recommend adjusting the amount that is used to avoid hair that is weighed down.

Yes! Sometimes low porosity hair takes a few extra steps to get the product to absorb. Our products will absorb more easily when used in conjunction with heat. You can choose to spray the hair with warm water prior to styling or sit under a hooded dryer to allow the products to better penetrate the hair strand. Using these techniques will allow the cuticle of the hair to open up and absorb the moisture from our products.

Your hair should feel noticeably softer and easier to manage after a couple of treatments. Most of our customers report softer hair after their first time using our products. With regular use, you will notice less breakage, hydration, hair growth and overall healthier hair.

Our team is working hard to ensure that your products are made, packed and shipped with care. Because our products our handmade, this process takes a bit longer.

Processing time - Please allow up to 5 business days for us to process your order. (10 business days if ordered during a sale or promotion) 

Shipping time - Once your order has been processed, please allow an additional 2-5 business days for your order to arrive. 

Yes! We offer international shipping. Our shipping prices are based on the current prices set by the carrier as well as the weight of your package. The purchaser is also responsible to pay any applicable taxes or duties that may apply.

Please Note: Due to Covid-19, we have temporarily suspended our international shipments due to delays & increases in lost packages. We will resume once everything stabilizes. 

If a package is returned to Miche Beauty due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery,  the customer will be responsible for the return shipping cost as well as the re delivery cost (amount subject to change based on current shipping rates). 

We will be happy to reship at your request once the reshipping cost has been paid. 

Miche is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

We are sorry to hear that you haven't received your package! 

Miche Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. 

Upon inquiry, Miche Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. 

After you have contacted the carrier and the carrier is unable to locate the missing package, please send an email to customerservice@michebeauty.com with the reference number provided from the carrier and we will further assist.

We are so sorry for the inconveneience! In the event that you received the wrong item, an item is missing from your package, or an item is damaged, please email us at customerservice@michebeauty.com within 72 hours and we will resolve the issue once verified. Pictures may be required for our records. 

Products are automatically delivered on your schedule monthly. You will automatically be charged based on your schedule (Every 4 weeks, every 6 weeks, or every 8 weeks). 

Please note - Subscriptions may only be cancelled or modified after 2 successful deliveries. 

We do not offer exchanges or refunds on subscriptions. 

To cancel your Miche  subscription, please email us at customerservice@michebeauty.com at least 3 days prior to your next billing cycle. 

Yes! Log into your account on our website, click "manage subscriptions," and then click "delivery schedule." You'll be able to skip or edit your upcoming delivery. 

Unfortunately, our system won't allow us to apply a discount code once the order has already been placed. However, if your order has not been processed yet, we can cancel your current order so that you can reorder with the discount code.

Due to the nature of our products, we do not accept returns, exchanges or issue refunds. All of our products are freshly handmade to order just for you. Therefore, please be aware that all sales are final and cannot be exchanged or returned. We ask that you please select your products carefully. 

If you are unsure which products to buy, we recommend trying our sample boxes here.

Thank you for your interest in working with us! 

Here's how to start: 

1. Tag us #michebeauty in your Instagram posts. We want to ensure that there is a genuine love for our products and our brand. 

2. Send us an email with links to your social media handles to marketing@michebeauty.com

If we have any open campaigns and are interested in collabing, we will be in touch. 

Thank you for your interest in Miche Beauty products! At this time, we are not taking on any new wholesale accounts. We are sorry for the inconvenience!