We are sorry to hear that you haven't received your package!
Miche Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
Upon inquiry, Miche Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
After you have contacted the carrier and the carrier is unable to locate the missing package, please send an email to customerservice@michebeauty.com with the reference number provided from the carrier and we will further assist.